PRIVACY POLICY

Last updated: October 20, 2026

This policy explains how HandCrew Gear collects, uses, keeps and protects your personal information, and how you can exercise your rights under Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Who We Are

HandCrew Gear (Karmin Industries), 1901 Transcanadienne, Dorval, Quebec H9P 1J1. This policy covers our website, handcrewgear.com, in English and French, and the information we receive through it.

What We Collect

Information you give us

• Contact form: your name, email address, phone number and your message.
• Supplier application: your company’s details (name, address, size, revenue, certifications, facilities, industries, products and competencies), the name, title, email address and phone number of the contact person, your comments and any documents you upload (such as a catalogue or company profile).
• Emails and calls you send us, and the information in them.

Information collected automatically

• Form security: when you send a form, we record the date, your IP address and your browser type to protect our forms from spam and abuse.
• Server logs: like every website, our server records the IP address of each visit, the page requested, the date and time and your browser type. We use these only for security and to fix problems.
• Analytics, only if you accept: if you click “Accept” in our cookie banner, Google Analytics records how you use the site (pages viewed, time on site, approximate location, device type). If you decline, it is never loaded.

We do not ask for sensitive information such as health or government ID information through this website, and we do not make decisions about you based solely on automated processing.

Why We Use It

• To answer your questions and requests.
• To review supplier applications and contact suppliers about possible business.
• With your consent, to understand how visitors use our site so we can improve it.
• To keep our website and systems secure.

We only use your information for the purpose we collected it for, unless you consent to another use or the law allows it. We do not sell, rent or trade your personal information.

Cookies

Cookies are small files a website stores in your browser. Analytics cookies are off by default: they are only set if you click “Accept” in our cookie banner. You can change your choice at any time with the Cookie Settings link at the bottom of the page.

The map on our contact page is provided by Google Maps, and the Instagram gallery on our home page by LightWidget; these services may set their own cookies.

Who We Share It With

We share your information only with suppliers who need it to provide their service to us. Each may use it only for that purpose.

• Our hosting provider stores our website, the requests sent through our forms and uploaded supplier documents.
• Microsoft 365 hosts the mailbox where form notifications and your emails are delivered.
• Google provides Google Analytics (only if you accept analytics cookies), the map on our contact page and the fonts used on our site.
• LightWidget/Instagram shows the photo gallery on our home page, and Iconify serves the icons on our pages. Like any website your browser contacts, they receive your IP address.

We may also disclose information when the law requires it, for example in response to a court order.

Information Stored Outside Quebec

Our servers and several of our suppliers are located outside Quebec. Your information may therefore be stored or processed outside Quebec. Before any such transfer, we assess whether the information will receive adequate protection, taking into account its sensitivity, the purpose of the transfer, the protection measures in place and the legal framework where it will be held. We use suppliers whose terms require them to protect it.

How Long We Keep It

We keep personal information only as long as we need it for the purpose it was collected for, then we securely destroy or anonymize it.

Your Rights

Under Quebec’s Law 25, you have the right to:

• Access the personal information we hold about you.
• Correct it if it is inaccurate, incomplete or out of date.
• Withdraw your consent to its use at any time, including your consent to analytics cookies.
• Ask us to stop distributing your information or to de-index any link to it, where the law allows.
• Receive it in a structured, commonly used format (data portability).
• Know what information we hold, why, who has access to it and how long we keep it.

To exercise any of these rights, write to the person in charge of the protection of personal information at info@handcrewgear.com. We may ask you to confirm your identity. We will answer within 30 days, free of charge. If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec.

Security and Incidents

We protect your information with measures suited to its sensitivity: encrypted connections (HTTPS), access limited to the people who need it, a password-protected administration and spam and abuse protection on our forms.

No system is completely secure. If a confidentiality incident occurs, we record it in our incident register, take steps to reduce the risk of harm and, if there is a risk of serious injury, promptly notify the Commission d’accès à l’information and the people affected.

How We Manage Privacy

• Responsibility: the person in charge of the protection of personal information oversees how personal information is handled and approves its destruction.
• Access: only staff who need information to do their work can see it.
• Retention and destruction: we follow the periods above.
• Complaints: questions and complaints go to the person in charge, who answers within 30 days.
• Children: our website is not intended for children under 14, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy to reflect changes in our practices or in the law. We will post the new version on this page and update the date at the top. If a change is significant, we will say so clearly on our website before it takes effect.

Questions

Contact the person in charge of the protection of personal information at info@handcrewgear.com or (514) 685-2202.